notice of nondiscrimination and accessibility

Hospice & Palliative Care Charlotte Region (HPCCR) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.  HPCCR does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Hospice & Palliative Care Charlotte Region:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as: 

- Qualified sign language interpreters 
- Written information in other formats (large print, audio, accessible electronic formats, other formats)


• Provides free language services to people whose primary language is not English, such as:

- Qualified interpreters
- Information written in other languages

If you need these services, contact Cindy Tilley, Civil Rights Coordinator.

If you believe that HPCCR has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Cindy Tilley, Civil Rights Coordinator 
PO Box 470408 Charlotte, NC 28247
1-704-375-0100, (TTY: call 1-800-835-5306) or

You can file a grievance in person or by mail, or email. If you need help filing a grievance, Cindy Tilley, Civil Rights Coordinator is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at:, or by mail or phone at:

U.S. Department of Health and Human Services 
200 Independence Avenue, SW 
Room 509F, HHH Building 
Washington, D.C. 20201 
1-800-368-1019, 1-800-537-7697 (TTY/TDD)

Complaint forms are available at  

Hospice & Palliative Care Charlotte Region (including Hospice & Palliative Care Lake Norman, Hospice & Palliative Care Lincoln County, Hospice & Palliative Care Palmetto Region, Levine & Dickson Hospice House – Huntersville and Levine & Dickson House at Southminster) does not discriminate against any person on the basis of race, color, creed, religion, age, gender, sexual orientation, national origin, veteran status, genetic information, or disability on admission, in treatment, or participation in its programs, services, activities or employment. 

If you speak any of the following languages, language assistance services are available to you, free of charge: 

Spanish: ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-704-375-0100. (TTY:  1-800-835-5306). 
Chinese: 注意︰ 如果你会说中国话,语言援助服务,免费的是可供您使用.致电 1-704-375-0100 年 (TTY: 1-800-835-5306). 
Vietnamese: CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-704-375-0100. (TTY:  1-800-835-5306). 
Korean: 한국어를 말하는 언어 지원 서비스, 무료로, 당신에 게 사용할 수 있습니다. 1-704-375-0100 전화 (TTY: 1-800-835-5306). 
French: ATTENTION:  Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.  Appelez le 1-704-375-0100 (TTY : 1-800-835-5306). 
Arabic: تنبيه: إذا كنت تتحدث اللغة العربية، خدمات المساعدة اللغوية، مجاناً، تتوفر لك. استدعاء 1-  (1-704-375-0100) (TTY: 1-800-835-5306).
Hmong: XIM: Yog hais tias koj txawj hais lus Hmoob, lus pab, dawb xwb, yog pab muaj rau koj. Hu rau 1-704-375-0100 (TTY: 1-800-835-5306). 
Russian: ВНИМАНИЕ: Если вы говорите на русском, языковой помощи, бесплатно предоставляются услуги для вас. Звоните 1-704-375-0100 (TTY: 1-800-835-5306). 
Tagalog: PAUNAWA:  Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad.  Tumawag sa 1-704-375-0100 (TTY: 1-800-835-5306). 
Gujarati: સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-704-375-0100 (TTY: 1-800-835-5306). 
Mon-Khmer, Cambodian: ប្រយ័ត្ន៖  បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។  ចូរ ទូរស័ព្ទ 1-704-375-0100 (TTY: 1-800-835-5306)។ 
German: Achtung: Wenn Sie Deutsch sprechen, sind Sprache Assistance-Leistungen, unentgeltlich zur Verfügung.  Rufen Sie 1-704-375-0100 (TTY: 1-800-835-5306). 
Hindi: ध्यान दें: यदि आप हिंदी बोलते, भाषा सहायता सेवाओं, नि: शुल्क, आप के लिए उपलब्ध हैं। 1-704-375-0100 कॉल (TTY: 1-800-835-5306)। 
Laotian: ຄວນລະວັງ: ຖ້າຫາກວ່າທ່ານເວົ້າພາສາລາວ, ການບໍລິການການຊ່ວຍເຫຼືອພາສາ, ເສຍຄ່າໃຊ້ຈ່າຍ, ແມ່ນມີໃຫ້ເພື່ອທ່ານ. ໂທຫາ 1-704-375-0100 (TTY: 1-800-835-5306). 
Japanese: 注意: あなたが日本語を話す言語アシスタンス サービス、無料で、あなたに利用できます. 1-704-375-0100 を呼び出す (TTY: 1-800-835-5306).

Hospice & Palliative Care Charlotte Region (HPCCR) Charlotte, North Carolina

providing compassionate care since 1978

7845 Little Avenue, Charlotte, NC 28226

Phone: 704.375.0100     Fax: 704.375.8623

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Hospice & Palliative Care Charlotte Region (HPCCR) Charlotte, North Carolina
  • HPCCR on Facebook
  • HPCCR on LinkedIn
  • HPCCR on Instagram
  • HPCCR on Twitter
  • HPCCR on YouTube