Hospice & Palliative Care Charlotte Region has earned the 2021 SHPBestTM “Superior Performer” Caregiver Satisfaction Award.
A congratulatory message for every Hospice & Palliative Care Charlotte Region location! We are the recipients of the 2021 SHP “Superior Performer” Award! What is that and tell me more you might say?! Well, SHP is one of the vendors all hospices must use to collect and submit CAHPS (Consumer Assessment of Healthcare Providers and Systems) survey data to Medicare. For 2021, we have an overall score in the top 20% on all CAHPS Hospice benchmarks. We also scored above the national average in every CAHPS Hospice quality measure.
The CAHPS survey is sent out three months after a death and answered from the primary caregiver’s point of view. Caregivers score us on questions around timeliness, symptom management, treating people with respect and dignity, communication, emotional and spiritual support, overall satisfaction and more. Being at the top of all hospices who use SHP to collect CAHPS scores – and there are a lot nationally – is an accomplishment that we should all be proud of! It speaks volumes about our clinical teams and support staff who interact with patients and families; it reflects not just what you do, but how you do it and how people experience it. It is meaningful and lasting!
This is just more evidence that we have the best people and provide the best care around – keep up the great work! We can’t thank you enough for being the kind, competent, compassionate and incredible healthcare professionals that you are! Congratulations on your well-deserved accomplishment!
Michael Bolewitz, PharmD, MBA, CHPCA
Vice President, Chief Operating Officer
Hospice & Palliative Care Charlotte Region